FAQs
Our goal is to offer you the best shipping options, no matter where you live.
We are offering you Worldwide Shipping for a flat rate of $4.99, or Free Shipping on all orders over $60
2. How long does it take to process and ship an order?
Most of our orders picked, packed and handed over to the shipping partners within 1-2 business days from the moment we receive them. A small percentage of our orders from certain warehouses can take 3-4 days to move through that process. .
Our warehouse staff work tirelessly to get orders out and into the hands of the carriers as quickly as humanly possible. As soon as they do, our system will issue you with the tracking number associated with your order.
3. When will I receive my order? (Shipping Times)
We are currently shipping to the US and Canada.
Standard shipping times are up to 8 business days
4. Where are you located? Do you have a physical store?
Our corporate office is in Carlsbad, California. We have our own warehouse in Ohio. We currently do not operate a physical store and generate all of our sales online. You might be able to find some of our products in the different bars where Buzztime is being played!
5. Where are your products made?
Some of our products are made in and printed in the US, and some are made in China. The quality and price competitiveness that Chinese manufacturers offer is outstanding and we have been working with them for many years.
Our aim is to offer a wide range of products at various ranges of price and quality to suit as many of our customers as possible.
6. Do you have a return label for replacements and exchanges? Do you refund the cost to return the item?
We care about our customers and are therefore offering a 30 day satisfaction guarantee on all products. That allows customers to return an item for a replacement or exchange.
Some of our orders do not have a return label on them. Please contact our customer service at shop.support@buzztime.com in this case.
When we send the replaced item, we do not charge any additional shipping or restocking fee. Please note however that the shipping cost will not be refunded.
7. Tracking shows 'Delivered' but I did not receive the item?
This is a rare case that a shipment shows DELIVERED but was not received by the customer.
This can happen if someone else has signed the package or it can be a mistake made by the shipping company.
In this case, we advise you to ask other members of your family or neighbors to see if one of them could have signed it. It could also still be at your local post office awaiting for you to go and pick it up.
You can also dial 1-800-ASK-USPS or contact your local Post Office. This has to be done by you at the delivery address. USPS will then initiate a Postal Investigation as Postal theft is a Federal Crime.